{"id":13,"date":"2026-03-06T16:23:46","date_gmt":"2026-03-06T16:23:46","guid":{"rendered":"https:\/\/kooratrip.com\/?page_id=13"},"modified":"2026-03-06T16:38:09","modified_gmt":"2026-03-06T16:38:09","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/kooratrip.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<section class=\"section\" id=\"section_1180592554\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-middle align-center\"  id=\"row-1487305938\">\n\n\n\t<div id=\"col-2007306387\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1016605215\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1016605215 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3089075594\" class=\"text\">\n\t\t\n\n<h1 style=\"text-align: center;\"><strong>Terms and conditions<\/strong><\/h1>\n\t\t\n<style>\n#text-3089075594 {\n  font-size: 1.65rem;\n}\n<\/style>\n\t<\/div>\n\t\n<h2 style=\"text-align: center;\"><strong>Kooratrip<\/strong><\/h2>\n<p style=\"text-align: center;\">\u00a0Version 06\/03\/2025<\/p>\n<p data-start=\"757\" data-end=\"950\">\u00a0<\/p>\n<p data-start=\"757\" data-end=\"950\">Welcome to <strong data-start=\"770\" data-end=\"784\">Koora Trip<\/strong>.<br data-start=\"785\" data-end=\"788\" \/>These Terms and Conditions govern the use of the website <strong data-start=\"854\" data-end=\"875\"><a class=\"decorated-link\" href=\"https:\/\/kooratrip.com\/en\/?wmc-currency=USD\" target=\"_new\" rel=\"noopener\" data-start=\"856\" data-end=\"873\">www.kooratrip.com<\/a><\/strong> and the recruitment of tourist experiences offered through the same.<\/p>\n<p data-start=\"952\" data-end=\"1056\">By accessing, browsing, or to make a reservation on this web site, you agree to these Terms and Conditions.<\/p>\n<h1 data-section-id=\"l84azx\" data-start=\"1063\" data-end=\"1092\">\u00a0<\/h1>\n<h1 data-section-id=\"l84azx\" data-start=\"1063\" data-end=\"1092\">1. Service information<\/h1>\n<p data-start=\"1094\" data-end=\"1219\">Koora Trip is a brand dedicated to promote and market <strong data-start=\"1157\" data-end=\"1218\">tourist experiences, activities and travel services<\/strong>.<\/p>\n<p data-start=\"1221\" data-end=\"1268\">Through this website the users are able to:<\/p>\n<ul data-start=\"1270\" data-end=\"1366\">\n<li data-section-id=\"14g49ty\" data-start=\"1270\" data-end=\"1304\">\n<p data-start=\"1272\" data-end=\"1304\">Explore tourist experiences<\/p>\n<\/li>\n<li data-section-id=\"2ml83f\" data-start=\"1305\" data-end=\"1328\">\n<p data-start=\"1307\" data-end=\"1328\">Request information<\/p>\n<\/li>\n<li data-section-id=\"1i8hmo5\" data-start=\"1329\" data-end=\"1348\">\n<p data-start=\"1331\" data-end=\"1348\">Make reservations<\/p>\n<\/li>\n<li data-section-id=\"ipzbmk\" data-start=\"1349\" data-end=\"1366\">\n<p data-start=\"1351\" data-end=\"1366\">Manage payments<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1368\" data-end=\"1526\">For the processing of bookings and payments, <strong data-start=\"1411\" data-end=\"1479\">Koora Trip using the technological platform of reservations uTriper<\/strong>operated by <strong data-start=\"1493\" data-end=\"1526\">Global Triper Colombia S. A. S.<\/strong><\/p>\n<p data-start=\"1528\" data-end=\"1541\">Therefore:<\/p>\n<ul data-start=\"1543\" data-end=\"1714\">\n<li data-section-id=\"1jf195f\" data-start=\"1543\" data-end=\"1623\">\n<p data-start=\"1545\" data-end=\"1623\">The booking system and payment processing is managed by <strong data-start=\"1611\" data-end=\"1622\">uTriper<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"qn56h7\" data-start=\"1624\" data-end=\"1714\">\n<p data-start=\"1626\" data-end=\"1714\">Some operations shall be subject also to the <strong data-start=\"1676\" data-end=\"1713\">Terms and Conditions of uTriper<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h1 data-section-id=\"myfht2\" data-start=\"1721\" data-end=\"1754\">\u00a0<\/h1>\n<h1 data-section-id=\"myfht2\" data-start=\"1721\" data-end=\"1754\">2. Registration and user data<\/h1>\n<p data-start=\"1756\" data-end=\"1840\">To make a reservation, the user must provide personal information such as:<\/p>\n<ul data-start=\"1842\" data-end=\"1931\">\n<li data-section-id=\"1q4k5ma\" data-start=\"1842\" data-end=\"1859\">\n<p data-start=\"1844\" data-end=\"1859\">Full name<\/p>\n<\/li>\n<li data-section-id=\"igweu7\" data-start=\"1860\" data-end=\"1880\">\n<p data-start=\"1862\" data-end=\"1880\">E-mail<\/p>\n<\/li>\n<li data-section-id=\"6lymtw\" data-start=\"1881\" data-end=\"1901\">\n<p data-start=\"1883\" data-end=\"1901\">Phone number<\/p>\n<\/li>\n<li data-section-id=\"5f4ux4\" data-start=\"1902\" data-end=\"1931\">\n<p data-start=\"1904\" data-end=\"1931\">Document id<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1933\" data-end=\"2019\">The user agrees to provide <strong data-start=\"1973\" data-end=\"2018\">information accurate, current and complete<\/strong>.<\/p>\n<p data-start=\"2021\" data-end=\"2131\">Koora Trip will not be responsible for problems resulting from incorrect information provided by the user.<\/p>\n<h1 data-section-id=\"1r8lczt\" data-start=\"2138\" data-end=\"2161\">\u00a0<\/h1>\n<h1 data-section-id=\"1r8lczt\" data-start=\"2138\" data-end=\"2161\">3. Booking process<\/h1>\n<p data-start=\"2163\" data-end=\"2245\">The user can book tourist experiences directly from the web site.<\/p>\n<p data-start=\"2247\" data-end=\"2324\">Bookings are processed via the platform <strong data-start=\"2295\" data-end=\"2306\">uTriper<\/strong>, which allows you to:<\/p>\n<ul data-start=\"2326\" data-end=\"2393\">\n<li data-section-id=\"1km6q7m\" data-start=\"2326\" data-end=\"2355\">\n<p data-start=\"2328\" data-end=\"2355\">Manage availability<\/p>\n<\/li>\n<li data-section-id=\"nkmim\" data-start=\"2356\" data-end=\"2376\">\n<p data-start=\"2358\" data-end=\"2376\">Confirm booking<\/p>\n<\/li>\n<li data-section-id=\"6cyhex\" data-start=\"2377\" data-end=\"2393\">\n<p data-start=\"2379\" data-end=\"2393\">Process payments<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2395\" data-end=\"2438\">When making a reservation, the user accepts:<\/p>\n<ul data-start=\"2440\" data-end=\"2592\">\n<li data-section-id=\"19xslk8\" data-start=\"2440\" data-end=\"2487\">\n<p data-start=\"2442\" data-end=\"2487\">The specific terms of the experience<\/p>\n<\/li>\n<li data-section-id=\"1hisi1g\" data-start=\"2488\" data-end=\"2541\">\n<p data-start=\"2490\" data-end=\"2541\">The cancellation policy of the tour operator<\/p>\n<\/li>\n<li data-section-id=\"19ey9os\" data-start=\"2542\" data-end=\"2592\">\n<p data-start=\"2544\" data-end=\"2592\">The terms of use of the platform reserve<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2594\" data-end=\"2709\">Once the reservation is made, the user will receive a <strong data-start=\"2647\" data-end=\"2708\">confirmation email with the details of the experience<\/strong>.<\/p>\n<h1 data-section-id=\"1soupu0\" data-start=\"2716\" data-end=\"2745\">\u00a0<\/h1>\n<h1 data-section-id=\"1soupu0\" data-start=\"2716\" data-end=\"2745\">4. Prices and payment methods<\/h1>\n<p data-start=\"2747\" data-end=\"2861\">The prices of the experiences are set by the tour operators or Koora Trip as appropriate.<\/p>\n<p data-start=\"2863\" data-end=\"2900\">Payments can be made by:<\/p>\n<ul data-start=\"2902\" data-end=\"2995\">\n<li data-section-id=\"fh16l6\" data-start=\"2902\" data-end=\"2922\">\n<p data-start=\"2904\" data-end=\"2922\">Credit card<\/p>\n<\/li>\n<li data-section-id=\"1h2ohfs\" data-start=\"2923\" data-end=\"2939\">\n<p data-start=\"2925\" data-end=\"2939\">Debit card<\/p>\n<\/li>\n<li data-section-id=\"jgtcgl\" data-start=\"2940\" data-end=\"2995\">\n<p data-start=\"2942\" data-end=\"2995\">Other media available on the booking platform<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2997\" data-end=\"3112\">The payment processing is made by <strong data-start=\"3043\" data-end=\"3111\">payment providers external integrated in the platform uTriper<\/strong>.<\/p>\n<p data-start=\"3114\" data-end=\"3183\">Koora Trip does not store the data directly from credit cards.<\/p>\n<h1 data-section-id=\"61dn5b\" data-start=\"3190\" data-end=\"3221\">\u00a0<\/h1>\n<h1 data-section-id=\"61dn5b\" data-start=\"3190\" data-end=\"3221\">5. Cancellations and refunds<\/h1>\n<p data-start=\"3223\" data-end=\"3330\">Cancellation policies depend on experience and will be informed prior to confirming the reservation.<\/p>\n<p data-start=\"3332\" data-end=\"3343\">In general:<\/p>\n<ul data-start=\"3345\" data-end=\"3480\">\n<li data-section-id=\"3994br\" data-start=\"3345\" data-end=\"3411\">\n<p data-start=\"3347\" data-end=\"3411\">Some bookings may require <strong data-start=\"3380\" data-end=\"3410\">non-refundable deposits<\/strong>.<\/p>\n<\/li>\n<li data-section-id=\"g5vb7x\" data-start=\"3412\" data-end=\"3480\">\n<p data-start=\"3414\" data-end=\"3480\">Refunds depend upon the policies of the tour operator.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3482\" data-end=\"3569\">The user must carefully review the terms before completing the booking.<\/p>\n<h1 data-section-id=\"1qawfut\" data-start=\"3576\" data-end=\"3600\">\u00a0<\/h1>\n<h1 data-section-id=\"1qawfut\" data-start=\"3576\" data-end=\"3600\">6. Right of withdrawal<\/h1>\n<p data-start=\"3602\" data-end=\"3805\">In accordance with the <strong data-start=\"3620\" data-end=\"3678\">Law 1480 of 2011 (Statute of the Consumer Colombia)<\/strong>the user may exercise the right of withdrawal within the <strong data-start=\"3742\" data-end=\"3791\">five (5) business days after the purchase<\/strong>, provided that:<\/p>\n<ul data-start=\"3807\" data-end=\"3883\">\n<li data-section-id=\"h0842d\" data-start=\"3807\" data-end=\"3838\">\n<p data-start=\"3809\" data-end=\"3838\">The service has not started<\/p>\n<\/li>\n<li data-section-id=\"z5h36d\" data-start=\"3839\" data-end=\"3883\">\n<p data-start=\"3841\" data-end=\"3883\">The date of the experience is not next<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3885\" data-end=\"3979\">In case of withdrawal valid, the refund will be made within the period established by the law.<\/p>\n<h1 data-section-id=\"1mxx7xg\" data-start=\"3986\" data-end=\"4019\">\u00a0<\/h1>\n<h1 data-section-id=\"1mxx7xg\" data-start=\"3986\" data-end=\"4019\">7. Responsibility of the service<\/h1>\n<p data-start=\"4021\" data-end=\"4097\">Koora Trip acts as <strong data-start=\"4043\" data-end=\"4096\">promoter and facilitator of tourist experiences<\/strong>.<\/p>\n<p data-start=\"4099\" data-end=\"4174\">The actual provision of tourist services can be made by:<\/p>\n<ul data-start=\"4176\" data-end=\"4230\">\n<li data-section-id=\"1qeivhd\" data-start=\"4176\" data-end=\"4199\">\n<p data-start=\"4178\" data-end=\"4199\">Tour operators<\/p>\n<\/li>\n<li data-section-id=\"170aujp\" data-start=\"4200\" data-end=\"4207\">\n<p data-start=\"4202\" data-end=\"4207\">Guides<\/p>\n<\/li>\n<li data-section-id=\"xtvawg\" data-start=\"4208\" data-end=\"4230\">\n<p data-start=\"4210\" data-end=\"4230\">External suppliers<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4232\" data-end=\"4281\">Therefore, Koora Trip will not be responsible for:<\/p>\n<ul data-start=\"4283\" data-end=\"4434\">\n<li data-section-id=\"1vorpao\" data-start=\"4283\" data-end=\"4321\">\n<p data-start=\"4285\" data-end=\"4321\">Cancellations by the operator<\/p>\n<\/li>\n<li data-section-id=\"128935o\" data-start=\"4322\" data-end=\"4346\">\n<p data-start=\"4324\" data-end=\"4346\">Weather conditions<\/p>\n<\/li>\n<li data-section-id=\"1lvv5cr\" data-start=\"4347\" data-end=\"4366\">\n<p data-start=\"4349\" data-end=\"4366\">Delays external<\/p>\n<\/li>\n<li data-section-id=\"1yn16n2\" data-start=\"4367\" data-end=\"4434\">\n<p data-start=\"4369\" data-end=\"4434\">Changes in logistics necessary for the operation of the experience<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4436\" data-end=\"4532\">However, Koora Trip will seek to always support the client to solve any problem.<\/p>\n<h1 data-section-id=\"n6o3gv\" data-start=\"4539\" data-end=\"4569\">\u00a0<\/h1>\n<h1 data-section-id=\"n6o3gv\" data-start=\"4539\" data-end=\"4569\">8. No show (No Show)<\/h1>\n<p data-start=\"4571\" data-end=\"4704\">If the user does not show up to the experience in the date and time established without prior cancellation, may be considered <strong data-start=\"4692\" data-end=\"4703\">No Show<\/strong>.<\/p>\n<p data-start=\"4706\" data-end=\"4721\">In these cases:<\/p>\n<ul data-start=\"4723\" data-end=\"4781\">\n<li data-section-id=\"29hysr\" data-start=\"4723\" data-end=\"4750\">\n<p data-start=\"4725\" data-end=\"4750\">The booking can be lost<\/p>\n<\/li>\n<li data-section-id=\"1qqq4ps\" data-start=\"4751\" data-end=\"4781\">\n<p data-start=\"4753\" data-end=\"4781\">There will be No right to a refund<\/p>\n<\/li>\n<\/ul>\n<h1 data-section-id=\"1habo41\" data-start=\"4788\" data-end=\"4814\">\u00a0<\/h1>\n<h1 data-section-id=\"1habo41\" data-start=\"4788\" data-end=\"4814\">9. Intellectual property<\/h1>\n<p data-start=\"4816\" data-end=\"4860\">All the content of the web site, including:<\/p>\n<ul data-start=\"4862\" data-end=\"4926\">\n<li data-section-id=\"1l7xh1l\" data-start=\"4862\" data-end=\"4870\">\n<p data-start=\"4864\" data-end=\"4870\">texts<\/p>\n<\/li>\n<li data-section-id=\"1s274dz\" data-start=\"4871\" data-end=\"4881\">\n<p data-start=\"4873\" data-end=\"4881\">images<\/p>\n<\/li>\n<li data-section-id=\"ceur4i\" data-start=\"4882\" data-end=\"4893\">\n<p data-start=\"4884\" data-end=\"4893\">logos<\/p>\n<\/li>\n<li data-section-id=\"1at4gq5\" data-start=\"4894\" data-end=\"4902\">\n<p data-start=\"4896\" data-end=\"4902\">design<\/p>\n<\/li>\n<li data-section-id=\"1w4p2id\" data-start=\"4903\" data-end=\"4926\">\n<p data-start=\"4905\" data-end=\"4926\">audiovisual content<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4928\" data-end=\"5040\">belongs to <strong data-start=\"4940\" data-end=\"4954\">Koora Trip<\/strong> or their respective owners and are protected by intellectual property laws.<\/p>\n<p data-start=\"5042\" data-end=\"5091\">Reproduction is prohibited without permission.<\/p>\n<h1 data-section-id=\"2rua2r\" data-start=\"5098\" data-end=\"5134\">\u00a0<\/h1>\n<h1 data-section-id=\"2rua2r\" data-start=\"5098\" data-end=\"5134\">10. Protection of personal data<\/h1>\n<p data-start=\"5136\" data-end=\"5268\">The personal data provided by users will be treated according to the colombian legislation in force (Law 1581 of 2012).<\/p>\n<p data-start=\"5270\" data-end=\"5314\">The information collected will be used to:<\/p>\n<ul data-start=\"5316\" data-end=\"5447\">\n<li data-section-id=\"1a5h675\" data-start=\"5316\" data-end=\"5336\">\n<p data-start=\"5318\" data-end=\"5336\">Manage bookings<\/p>\n<\/li>\n<li data-section-id=\"1vhv634\" data-start=\"5337\" data-end=\"5359\">\n<p data-start=\"5339\" data-end=\"5359\">Contact the user<\/p>\n<\/li>\n<li data-section-id=\"18ir4jm\" data-start=\"5360\" data-end=\"5410\">\n<p data-start=\"5362\" data-end=\"5410\">Send information related to the services<\/p>\n<\/li>\n<li data-section-id=\"1wiasep\" data-start=\"5411\" data-end=\"5447\">\n<p data-start=\"5413\" data-end=\"5447\">Improve the user experience<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5449\" data-end=\"5591\">The data may be shared with vendors required for the provision of the service, including the booking platform <strong data-start=\"5579\" data-end=\"5590\">uTriper<\/strong>.<\/p>\n<h1 data-section-id=\"j8vkyf\" data-start=\"5598\" data-end=\"5618\">\u00a0<\/h1>\n<h1 data-section-id=\"j8vkyf\" data-start=\"5598\" data-end=\"5618\">11. Modifications<\/h1>\n<p data-start=\"5620\" data-end=\"5697\">Koora Trip may modify these Terms and Conditions at any time.<\/p>\n<p data-start=\"5699\" data-end=\"5773\">The amendments shall enter into force from their publication on the website.<\/p>\n<h1 data-section-id=\"1kwedko\" data-start=\"5780\" data-end=\"5807\">\u00a0<\/h1>\n<h1 data-section-id=\"1kwedko\" data-start=\"5780\" data-end=\"5807\">12. Applicable law<\/h1>\n<p data-start=\"5809\" data-end=\"5879\">These terms are governed by the laws of the <strong data-start=\"5853\" data-end=\"5878\">Republic of Colombia<\/strong>.<\/p>\n<p data-start=\"5881\" data-end=\"5955\">Any dispute will be resolved in accordance with colombian law.<\/p>\n<h1 data-section-id=\"8kxyd\" data-start=\"5962\" data-end=\"5976\">\u00a0<\/h1>\n<h1 data-section-id=\"8kxyd\" data-start=\"5962\" data-end=\"5976\">13. Contact<\/h1>\n<p data-start=\"5978\" data-end=\"6045\">For queries, requests or complaints, you can contact us at:<\/p>\n<p data-start=\"6047\" data-end=\"6111\"><strong data-start=\"6047\" data-end=\"6057\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6058\" data-end=\"6076\">info@kooratrip.com<\/a><br data-start=\"6076\" data-end=\"6079\" \/><strong data-start=\"6079\" data-end=\"6093\">Web site:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/kooratrip.com\/en\/?wmc-currency=USD\" target=\"_new\" rel=\"noopener\" data-start=\"6094\" data-end=\"6111\">www.kooratrip.com<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1180592554 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2160,"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/2160"}],"wp:attachment":[{"href":"https:\/\/kooratrip.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}