Privacy policy for Processing of Personal data

Kooratrip

 Version 06/03/2025

 

This PRIVACY POLICY FOR PROCESSING OF PERSONAL DATA it is mandatory and strict compliance KOORATRIP S. A. S, identified with the NIT. 1037236821-1, domiciled in the city of Guatapé – Antioquia, Colombia, who shall act in the capacity of RESPONSIBLE the processing of personal data, and all third parties acting on behalf of KOORATRIP S. A. S or that, without acting in his name, they treat personal data by the disposition of the company as of RESPONSIBLE.

 

KOORATRIP S. A. S in quality of RESPONSIBLE,  as the MANAGERS, considered as such, workers, contractors, and suppliers are required to observe and respect the POLICY ON the PROCESSING OF PERSONAL DATA OF KOORATRIP S. A. S in the performance of its functions and activities, even after it has finished the legal bonds, commercial, labor, or of any kind.

 

KOORATRIP S. A. S is committed to the confidentiality and security of personal data it manages and ensures that its employees, contractors, suppliers and all those people with whom we have commercial ties and legal, to commit to observe strict confidentiality in relation to the data processed.

The acceptance of this document will allow you to continue with the acquisition of the services offered on or through KOORATRIP S. A. S  and constitutes acceptance is clear and explicit to the processing of the personal information, in accordance with what is set forth below, and without prejudice of the established in the contract concluded between the USER and KOORATRIP S. A. S.

 

If you have any questions or concerns about the use of your personal data, please contact us using the contact details provided in section "PROCEDURE FOR THE EXERCISE OF RIGHTS" " of this document.

  • DEFINITIONS

For the purposes of the execution of this POLICY ON THE PROCESSING OF PERSONAL DATA, the following definitions shall apply:

AUTHORIZATION. Prior, express and informed consent of the HOLDER the data for the processing of personal data.

PERSONAL DATA. Any information linked to or that may be associated with one or several natural persons determined or determinable.

IN CHARGE OF THE TREATMENT. Natural person or legal entity, public or private, that by itself or in association with others, to perform the processing of personal data on behalf of the RESPONSIBLE of the treatment.

RESPONSIBLE FOR THE TREATMENT. Natural person or legal entity, public or private, that by itself or in association with others, decides on the basis of data and/or the treatment of the data.

HOLDER. Legal or natural person whose personal data are processed, that is to say the USERS of the PLATFORM.

TREATMENT. Any operation or set of operations on personal data, such as the collection, storage, use, circulation or deletion of the same.

USERS. refers to all persons entering and navigating in the PLATFORM for more information on the products and services available and/or are registered as BUYER, SELLER, PROFESSIONAL/TEACHER, MARKETPLACE or RENTAL SHOPS.

PLATFORM. Refers to the technology platform property KOORATRIP S. A. S  located at the url: https://www.kooratrip.com/

  • DATA COLLECTED BY KOORATRIP S. A. S

The use of the services enabled by KOORATRIP S. A. S requires USERS provide the following types of information:

 

  1. A) personal contact details necessary for registration in the platform KOORATRIP S. A. S in quality of USER including the name, address, document type, document number, phone number, email address, location, this access of location is used so that the app can work in the background with all of the features of application for order tracking and order, access information, search content, device information, telecom operator and IP address.

among others. In addition, we will ask for the creation of a password, and in the case of companies the NIT, business name, contact number, e-mail.

  1. B) personal Data of access to information systems: users, IP addresses, passwords, profiles, etc

 

  1. (C) Information related to the business activity conducted by the USER registered quality company, such as the name, type of business and industry, details of corporate registration and information about your business license, among others.
  • PURPOSE OF COLLECTED PERSONAL DATA

KOORATRIP S. A. S informs you that the personal data provided by the holders will be treated in a confidential manner and for the execution of the commercial relations that arise out of the PLATFORM with the following purposes:

  • Manage the rapprochement between the users.
  • Verify the identity of users to perform the supply and marketing of products and/or services on the web page.
  • Execute the contractual, pre-contractual and commercial arising between KOORATRIP S. A. S and the users for the use of the website.
  • The development of studies on the interests of users and to provide you with services or to provide information related to their needs and interests.
  • To improve our marketing initiatives, promotional and analyze the pages you have visited and the searches made by users, to improve our content offering and articles, to customize the content, its presentation and services.
  • Send by e-mail, mobile device via text messages (SMS and/or MMS), or by any other digital means of communication, commercial information, advertising or promotional information about the services offered by its partners or users of the website.
  • Manage paperwork (applications, complaints, claims), to carry out surveys of satisfaction with the services provided by KOORATRIP S. A. S or related companies and partners commercial KOORATRIP S. A. S.

 

  • To send content marketing and communication KOORATRIP S. A. S directly and/or by third parties acting as retail partners, commercial partners, or payment gateways, including the sending of emails physical or electronic, sending messages to mobile devices, sending text messages, or through any other media of analog and/or digital communication, the sending of commercial information, advertising or promotional information about the products and/or services from our website or from third parties who operate as retail partners, commercial partners, or payment gateways.
  1. Use the data for the purposes of security of people, property and facilities KOORATRIP S. A. S and be used as evidence in any proceedings before a police authority, judicial or administrative.
  • Providing, sharing, sending or submitting your personal data to affiliated companies, related, subordinate or allied commercial KOORATRIP S. A. S located in Colombia or any other country to comply with the obligations established by contractual relations or to carry out any of the activities outlined here.

 

  • Transferred to the countries where they are the data centers of the provider of the website service based on cloud technology, which is used by KOORATRIP S. A. S and deliver the personal data to the service provider, who in such event will act as a processor.
  • CONSERVATION OF PERSONAL DATA

 

KOORATRIP S. A. S you may only collect, store, use or circulate personal data for as long as it is reasonable and necessary, according to the purposes that justified the treatment, according to the provisions applicable to the subject matter and to the administrative, accounting, fiscal, legal, and historical information.

 

Once the or the purposes of the processing and without prejudice to legal rules provide otherwise, shall carry out the erasure of the personal data in your possession. Notwithstanding the foregoing, personal data must be kept, as required for compliance with a legal or contractual obligation

  • OUTSOURCING 

KOORATRIP S. A. S may subcontract to third parties for the processing of certain functions or information. When effectively subcontract with third parties for the processing of personal information or provide personal information to third party service providers KOORATRIP S. A. S will advise such third parties of the need to protect personal information with appropriate security measures, shall prohibit the use of the information for the purposes themselves and be asked not to disclose the personal information to other, protecting the same with appropriate mechanisms such as policies and confidentiality agreements, and data management.

  • COOKIES

KOORATRIP S. A. S stores both cookies own and third parties with the aim of adapting the contents to your interests and to facilitate your navigation.

 

KOORATRIP S. A. S usa FIRST-PARTY COOKIES which have the goal of controlling the traffic and communication of data, to keep the settings, to identify sessions of navigation (servers to recognize, in spite of moving from one page to another, which is the same browsing session of a user), access parts of restricted access, use security elements during navigation.

 

KOORATRIP S. A. S you can gather through its platform statistical information of the USER through the storage of cookies on the hard disk of the visitor with the goal of collecting such information, and subjected to a statistical treatment to please KOORATRIP S. A. S. When the user connects again, the server will recognize the number stored in a “cookie,” as has been indicated, providing anonymous information referred to.

 

If the USER you do not want us to use COOKIES in the provision of our services shall configure their devices fixed or mobile to turn off this option, however, this option off KOORATRIP S. A. S not be able to ensure the availability of all the services enabled on the platform.

  • SECURITY

KOORATRIP S. A. S employ commercially reasonable security methods to prevent unauthorized access to the Sites, to maintain data accuracy and ensure the correct use of information stored in our platform.

 

KOORATRIP S. A. S informs their USERS the information contained in your account it will be accessible, editable, verifiable, and will be protected by a password defined by the account holder.

 

In view of the foregoing, we recommend that you not disclose your password to any third party. Our staff at any time will prompt for the password USER . If you share a computer with others, you should not choose to save your login information (for example, user ID and password) on that shared computer. Remember to sign in your account and close your browser window when you have finished your session.

  • TRANSMISSION and TRANSFER OF INFORMATION

The information provided to KOORATRIP S. A. S. it will be used only for the purposes outlined in this POLICY OF PROTECTION OF PERSONAL DATA, and therefore the information will not be sold, licensed, transmitted, or disseminated in any way, except that: I. there is express authorisation of the HOLDER to do so, II. it is necessary to allow contractors or agents to provide the entrusted services; III. it is necessary to provide the services and/or products; IV. it is necessary to be disclosed to entities that perform marketing services on behalf of KOORATRIP S. A. S. or to other entities with whom we have agreements with an aggregate market V. The information in connection with a merger, consolidation, acquisition or other restructuring process of the company; required or permitted by law.

  • TEMPORARY LIMITATIONS ON THE PROCESSING OF PERSONAL DATA

KOORATRIP S. A. S you may only collect, store, use, or circular in the personal data according to the colombian law and for the duration of the contractual, pre-contractual and commercial use of the platform, even when reasonable and necessary, according to the purposes that justified the treatment, according to the provisions applicable to the subject matter and to the administrative, accounting, fiscal, legal, and historical information.

 

Once the or the purposes of the processing and without prejudice to legal rules provide otherwise, shall carry out the erasure of the personal data in your possession. Notwithstanding the foregoing, personal data must be kept, as required for compliance with a legal or contractual obligation.

  • RIGHTS OF HOLDERS OF PERSONAL DATA

RIGHT OF ACCESS: The HOLDER the data will be able to access the personal data that are under the control of KOORATRIP S. A. Sfor the purpose of consulting them free of charge at least once every calendar month, and each time there are substantial changes in the POLICY OF PROTECTION OF PERSONAL DATA that will motivate new queries.

 

RIGHT TO UPDATE AND CORRECT: The HOLDER the data may at any time request the updating and correction of the personal data object of treatment that are in the possession of the RESPONSIBLE or MANAGER of the treatment.

 

RIGHT OF REVOCATION OF THE AUTHORIZATION AND DELETION: The HOLDER the data may revoke the authorization and/or request the deletion of the data when the Treatment does not comply with the principles, rights and constitutional and legal protections.

 

The cancellation and/or suppression will proceed when the Authority of Protection of Personal Data of Colombia in the Treatment of the RESPONSIBLE or MANAGER have engaged in conduct contrary to the Law 1581 of 2012 (or in its absence, with the rules that regulate, additions, run, added to, modified, deleted or to abolish any) and/or with the Constitution.

 

The request for deletion of the information and the revocation of the authorization may not proceed when the HOLDER you have a legal duty or contractual remain in the database, or the person has a legal duty or contractual continue with the treatment.

 

THE RIGHT TO REQUEST PROOF OF THE AUTHORIZATION: The HOLDER the data may request proof of the authorization granted to the RESPONSIBLE the treatment except when expressly exempted as a requirement for the processing, in accordance with the provisions of article 10 of the Law 1581 of 2012 (or in its absence, with the rules that regulate, additions, run, added to, modified, deleted or repealed), or when it has made the continuity of treatment in accordance with article 10 paragraph 4° of Decree 1377 of 2013.

 

RIGHT TO BE INFORMED ABOUT THE USE OF PERSONAL DATA: The HOLDER of the data has the right to be informed by the RESPONSIBLE of the treatment or the MANAGER treatment, upon request, in respect of the use that has been given to their personal data

 

RIGHT TO FILE COMPLAINTS: The HOLDER of the data has the right to file complaints with the Superintendence of Industry and Commerce for violations of the provisions of current regulations on personal data processing.

  • AUTHORIZATION OF THE OWNER 

KOORATRIP S. A. S as RESPONSIBLE and the people that this company designated as MANAGERS the treatment shall be subject to the provisions, Handbooks, Internal, and the established in the present POLICY OF PROTECTION OF PERSONAL DATA. KOORATRIP S. A. S through the managers have a legal duty and contractual obtain HOLDER prior, express and informed consent, as a precondition to collect and treat your personal information, without any exception.

 

The obligation set forth in the preceding paragraph, by law, is not required when it is a question of information required by a public entity or administrative, in exercise of its statutory functions, in the case of a court order, in the case of data of a public nature, cases of medical emergency or health, treatment of information authorized by law for purposes of historical, statistical or scientific and data related to the Civil Registry of the People.

  • AREA RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA

The Support area of KOORATRIP S. A. S will be responsible for answering requests, complaints and claims made by all HOLDER of personal data to the company in the exercise of the rights referred to in favor of the owners of personal data in the Law and in the present POLICY OF PROTECTION OF PERSONAL DATA. 

  • PROCEDURE FOR THE EXERCISE OF RIGHTS

For the attention of petitions, complaints and claims made by the holder of personal data in the exercise of the rights referred to in the Law and in the present POLICY OF PROTECTION OF PERSONAL DATA, KOORATRIP S. A. S set the following procedure:

 

SUBMISSION OF QUERIES, UPDATE REQUESTS, RECTIFICATION, DELETION OR REVOCATION OF AUTHORIZATION: The HOLDERS or their successors will be able to consult the personal information of the HOLDER sit in the databases of KOORATRIP S. A. S. For this KOORATRIP S. A. S. is committed to provide all of the information contained in the registration individual or that is linked with the identification of the HOLDER.

 

The holder of the personal data or who exercises his representation will be able to submit your inquiry from Monday to Friday, from 8:00 to.m. to 5:00 p. m. e-mail hola@feriagana.com directed to the area of “Support”, established in the present POLICY OF PROTECTION OF PERSONAL DATA as the area responsible for.

 

The query will be answered in a maximum term of ten (10) business days from the date of receipt of the same. When it is not possible to attend to the enquiry within such term, we will inform the interested party, stating the reasons for the delay and indicating the date on which you will respond to your inquiry, which may in no case exceed five (5) business days following the expiration of the first term.

 

FILING OF THE PETITION, COMPLAINT OR GRIEVANCE: The holder of the personal data or who exercises his representation will be able to submit your inquiry from Monday to Friday, from 8:00 to.m. to 5:00 p. m. e-mail hola@feriagana.com, directed to the area of “Support”, established in the present POLICY OF PROTECTION OF PERSONAL DATA as the area responsible for.

 

CONTENT OF THE REQUEST, COMPLAINT OR CLAIM: The petition, complaint or claim shall contain the identification of the full HOLDERthe description of the facts giving rise to the claim, the request is made, the direction in which you wish to receive a response, a contact telephone number and should be accompanied with the documents that you want to enforce.

 

If the information or documents are incomplete, it will require the interested party within five (5) days following receipt of the claim to remedy the failures. After two (2) months from the date of the requirement, without which the applicant submits the required information, shall be deemed to have withdrawn the claim. In the case that anyone who receives the complaint will not be competent to resolve this issue, give, transfer to whom it may concern on a maximum term of two (2) business days and shall inform of the situation of the interested party.

 

Once we have received your claim in full, will be included in the database is a legend that says “claim pending” and the reason for the same, in a term not exceeding two (2) business days. Such legend shall be kept until the claim is decided.

 

The maximum term to address the claim shall be fifteen (15) days counted from the day following the date of its receipt. When it is not possible to satisfy the demand within such term, we will inform the data subject of the reasons for the delay and the date on which you will attend to your claim, which may in no case exceed eight (8) business days following the expiration of the first term.

  • EFFECT OF THE POLICY ON THE PROCESSING OF PERSONAL DATA

The effective date of this Policy on the Processing of Personal Data is February 1, 2025

 

The Personal Data that are stored, used or transmitted will remain in Databases KOORATRIP S. A. S. during the time that is necessary to fulfil the purposes mentioned in this document.

  • MODIFICATIONS TO POLICY OF PROTECTION OF PERSONAL DATA 

The present POLICY ON THE PROCESSING OF PERSONAL DATA may be modified at any time by KOORATRIP S. A. S. The same will be available to employees, contractors, suppliers, customers and the general public in its updated version at the following URL: https://www.kooratrip.com

If changes are made in the formal part of the proceedings, such as changes of address, phone number, contact email address, URL, area is responsible, the same will be reflected in the document and released through the web page of the company or by suitable mechanisms for the consultation of the documents.

By legal provisions, if changes are made to the purposes of the processing of the personal data you give notice of the change to the holders of the personal data that are registered in the databases of the company and shall make available the latest version of the POLICY ON THE PROCESSING OF PERSONAL DATA and the corresponding form to get a copy of your new authorization.